As each batch of product may vary slightly from the previous batch in stock, we cannot guarantee that the product will be the same as the previous batch. We also cannot guarantee that the image is the same colour as the product itself. This is because the settings of each electronic screen are different, and the displayed colours will also be different.
We provide a sample service, and you can buy samples to view or test. A flat fee of $12 (including postage and samples). We can provide samples of most of our products. We will notify you if we are unable to supply any requested product.
Purchase this sample
, put your requirements in the order remarks (size, colour or SKU), and we will send you samples according to your requirements.
Need help locating the correct sample or have an URGENT request? Contact our fantastic team at (02) 8006 1190
or email [email protected]
, and we would be happy to help.
As long as your item has not left our warehouse, you can cancel it. To do this, please contact our customer service team by email or call on (02) 8006 1190
and they will be happy to help.
Unfortunately, once an item has shipped, it cannot be cancelled. Please wait for the item to arrive before requesting a return.
Please note that there is a 20% processing fee for cancelling or making changes to an order after it has left our warehouse, as well as any additional shipping charges incurred when returning the item.